Constant Contact Story – Hasty Decisions Can Cost Big

Constant Contact Salesperson got the better of me.

I decided to sign-up for Constant Contact through the link for the Savings Program link on my Elgin Area Chamber site. Check out becoming a member of this great chamber if you aren’t already. I would get a 25% discount and 60 days free to prep my list of contacts, setup my templates and mentally prepare to send emails.

The next morning, I received a phone call at 9:45AM from a Constant Contact salesperson telling me they were my “guide” to make sure I had blah blah blah. I told the person before they got into their spiel that I had a 10AM conference webinar that I was hosting.  I indicated to the person with which I was speaking that I had only a few minutes to complete the call before I needed to prep for my webinar. To be polite I stayed on the phone with the rep to answer some questions. He wanted to schedule a walk through call for me as I had previous experience with Constant Contact. He didn’t bother to tell me that that walk-through was part of the Email Plus plan and since I was in a hurry, I didn’t ask. He told me I needed to have a paid account before I was able to have that appointment scheduled. He made it sound like the appointment times were very rare and I agreed to get my account paid for right away. As I felt rushed I was not asking the appropriate questions about which level of account I was signing up for. I logged into my account and entered my credit card information because I refuse to give to anyone that initiates a call with me my credit card number of out of principle. I was charged $430. I was expecting $180. I finally hung-up on the guy at 9:57AM. I felt anxious, nervous and frustrated.

I had an out of office meeting to attend. When I returned, I saw a “Thanks for your payment” email. When I opened it and saw the $430 amount, I about hit the ceiling. I called and had to cancel my account because I was planning on using the 2 free months to get everything set-up and then pay for a year at the end of the trial period. Now I have to set-up a new account. Fortunately, the Customer Service Rep told me she would make it so that I can use my email address again to set-up the new account. She exported the list with all of the data points of the people I had already entered because I was only getting parts of the data. Let’s see if the CSR comes up with her end of the bargain!

So this is my story to you:

  • Don’t do anything in haste. Make them call you back.
  • I am totally disappointed in the practice that was demonstrated by the young man to whom I was speaking. AND that I let him.
  • I will set up another account,
  • I will use my 60 day free trial, and,
  • I will get my 25% discount.

In the survey I received, I let them know that I wrote this blog article and that it will get posted to my social media. I can’t fault the company, only their rep. I have to accept partial responsibility for this because I was less cautious than I normally am.

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Author: DeeReinhardt

Social media, marketing and community relations specialist aiming to help people build their on-line presence with as many social media tools with which they feel comfortable.

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