How does social media impact your Customer Service? Recently, I ordered carry-out from a local Mexican restaurant. The customer service wasn’t the best. I want to show you the impact of social media as a result of my poor experience. I have written about customer service before, as it relates to my life and social…
Do you take the time to write positive reviews? Or do you just review a place when they don’t meet your standards? Today peer recommendations seem to be what 90% of people rely on to make a purchase or visit an establishment (Watch this). How do they make the best of a situation when a…
In a recent article from Inc.com, I read how negative reviews can become a positive. Turn those Bad Reviews into Good Customer Service Here is what I see: How many of you have ever applied for a job that you did not get? Did you receive a “So Sorry” letter? Did you make a phone…
B2B vs B2C – Location Sites As we near the end of this series of articles, our topic of this post is B2B vs B2C – Location Sites. This area of social marketing may not be 100% social media, but it is something that can play an important role in how our business is viewed…
Today is Christmas Eve. All of our presents are wrapped and under the tree. Here are a few questions for you? Did you buy anything from your phone? Did you search coupons on social media – Facebook, Twitter, G+ or things like Yelp? Did any stores send you coupons by text? Did you buy a…
